Frequently Asked Questions

There are tell tale signs that one should request home care, e.g., leaving the kettle on, blurred vision while driving. Home care is for people who are no longer able to look after themselves properly and need daily help with activities of daily living or household tasks. You can call for a support carer to help with these tasks.
We employ our carers directly and train them on the following:

  • Client Uniqueness
  • Principles of Care
  • Moving and Handling
  • Health and Safety
  • Safe Handling of Medication
  • The Role of the Carer
  • Incontinence Care
  • Basic Infection Control
  • Emergency First Aid
  • Food Hygiene
  • Abuse Awareness of Vulnerable People
Our carers do not prescribe or buy drugs not already prescribed. However, they have been trained by a registered nurse on safe methods of medication reminders to prompt our service users to take medications.
Our mantra remains attention, independence and priority. We assign carers based on service user’s unique needs. If the service user is not compatible with the carer, we will assign alternative carers that best match the service user’s taste.
All service users have unique care plans. The cost will be determined by the Care Plan drafted by the Care Assessor during the initial visit. We will ensure that the high quality level of care justifies the cost charged to the service user.
We have an on-call staff that is ready to take your calls anyday anytime, even after work closing hours.
We can provide care within 5 days of first visit. As soon as a Care Assessor has made a first visit to the service user, a care plan is drafted based on the unique needs of the service user and a carer is assigned.  In emergencies, we can assign a carer quicker than the stipulated time.
The law prohibits our carers from carrying out the following:

  • Chiropractic treatment
  • Tampering with urine catheters
  • Bowel evacuations
  • Ear syringing
  • Bladder washouts
  • Administering injections
  • Lifting service user from the floor during a fall
  • Toe and nail cutting
  • Filling of oxygen cylinders
  • Diabetics tests involving skin pricking
  • Tracheotomy tube changes

However, due to our partnerships with healthcare leaders, we can contact a doctor or nurse to perform any of these tasks.